Part Two: Increasing the Dentists’ and Team Members’ Confidence when Discussing Fees and Financial Arrangements In part one of this series on increasing dentists’ and team members’ confidence when discussing fees, we highlighted the concept of the Crossover Zone™. If...
Part One: Increasing Dentists’ Confidence Early in my dental career I would rather take a fork in the eye than discuss money with patients. I had a subtle way of slipping out of the operatory just before the patient was about to ask me about fees. I’d say, “Mrs....
