Thank you for organizing such a comprehensive method to case acceptance as a team approach. Your training sessions, books and now your new DVD series has helped us complete the sales cycle – from the first telephone call to the comprehensive exam – ultimately helping the patient accept comprehensive care. The best part about your concept is that even if the patient doesn’t accept the treatment today, they still stay in my practice and eventually accept some or all of the recommendations. Your recommended approach is stress-free and fully engages the staff, enabling them to actively assist me in helping the patient say ‘yes’ to treatment. Your new YES! On-Line / DVD training series is a GREAT foundational introduction to your process, as well as an ongoing and comprehensive review to keep the staff focused on the case acceptance process – the most important system in the office. Thank you for such a fine product!
