Dr. Paul Homoly’s Video Blog

What is it about you that patients like? Is it your full-mouth x-rays, or study models, or periodontal probing? None of this is likeable for patients, yet procedures like these constitute much of the new patient experience.

Your principal role as an advocate is to help your patients make healthcare decisions regardless of their impact on your provider role.

Patients are like kids in that they differ in what motivates them. The trick is knowing what patients’ motives are and how to appeal to them.

  Let's talk about the distinction between a commoditized new patient process versus a prescriptive one.  A commoditized new patient process is one where every new non-emergency patient goes through the same sequence. They check-in at the front desk, they...

Some dentists found if they’ve built a habit of routinely creating urgency, they’ll discover chronic care restorative patients will be repelled by contrived urgency and won’t accept their treatment

Process-centered case presentations don’t distinguish you in patients’ minds. I’ve they’ve heard one; they’ve heard them all.

An essential distinction in dentistry that many dentists and team members miss is the distinction between a sales versus leadership approach to case acceptance. I remember listening to a dentist present a treatment plan to his nervous patient. After he completed his...

Here's a distinction every professional will find helpful. It's the distinction between educating vs. understanding patients. The other day I was in The Apple Store looking for the latest version of the iPad. My interest was in its voice recognition technology. My...

Often we unintentionally camouflage our Standard of Caring with conversations about the standard of care. This is the big blind spot for complex care practitioners.

To discover whether the caller is a minimal or complex care patient, the receptionist needs to be curious — that’s a keyword — and ask about the patient’s underlying condition.

Have you ever had a patient who, during or after your case presentation, looked you straight in the eye and said, “Well, thanks, but I’ve got to go home and think about it?” Have you ever wondered what it is they need to “think” about? Chances are they are thinking...

The traditional case presentation process doesn’t prepare patients well for accepting complete care. This is exactly why dentists have hundreds of thousands of dollars of unaccepted care in their practices and patients abandon their practices never to return from sticker shock.